RETURNS/OTHER TERMS & CONDITIONS
These terms do not apply to items through our parts system. Click here for those terms and conditions.
State of Nine stands behind all of the products we sell. If you need to return or exchange an item, please call 1-877-449-7222 and press “3” for Customer Service. We will be able to provide you with a Return Authorization Number for you to include with your returned merchandise. We will accept returns within 30 days of delivery unless otherwise noted. All merchandise must be in the original condition it was received in. We reserve the right to charge a return stocking fee if we feel this return policy is being abused by the customer.
We offer a 100% return for refund less all freight charges incurred. Merchandise must be completely repackaged in the original packing for return. Your comments are very important to us, so when returning an item, please tell us why you decided not to keep the merchandise.
We reserve the right to cancel orders for any reason including (but not limited to) technical, pricing errors, "typos", and suspicious transactions.
CUSTOM-MADE OR SPECIAL ORDER ITEMS ARE NOT RETURNABLE. STATE OF NINE OUTLET ITEMS ARE NOT RETURNABLE. Please note that for Thule Roof Racks and accessories there is a 15% restocking fee on all returned items. Click here to download our standard return authorization sheet (PDF).
Change of Address Requests In the event that you need to change the delivery address for your shipment after placing your order with State of Nine, you will be charged a $10.00 Address Change Fee. To change your delivery address, please contact Customer Service between 9AM and 5PM EST to speak with a Product Specialist.
Custom-made or Special Order Items
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Credits
Credits/refunds will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the Billing Address used on the order. Orders shipped via FedEx, UPS or USPS are charged freight both ways on refused shipments and freight is not refundable in the event of return. Credits for approved return orders over $200.00 will be issued via company check due to high credit card return fees.
Shipping and Damage Claims
If your shipment has arrived damaged, please contact your local FedEx or UPS customer service within 5 days of receipt to report the damage. Save all packaging materials for the representative to inspect. The freight carrier will inspect and pick up the damaged merchandise and return it to State of Nine.
Manufacturers Warranties
Merchandise that is covered by a Manufacturer’s Warranty is sold with the Warranty by the manufacturer and extended to the purchaser. Should you need assistance, we will be happy to assist in obtaining fulfillment of a Manufacturer’s Warranty. Other than applicable Manufacturers’ Warranties, there are no warranties, express or implied.
General Carrier Information
Military & APO Orders
If you have an APO Address please place your order using the best shipping option. Orders will be shipped via USPS. Custom-made items may need to be consolidated in New Hampshire before shipping.
Shipping Time
Estimate your shipping time before you order. Most standard items ship from our warehouse in Nashua NH Zip Code 03060. Remember, custom-made items need to be made before shipping and may originate from another zip code.
http://wwwapps.ups.com/calTimeCost?loc=en_US
International Orders - Frequently Asked Questions
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Calculating Shipping Costs: You can purchase our items online and calculate your exact shipping pricing options based on the items in your cart (unless otherwise noted on items i.e. Ronal wheels) before entering any credit card information.
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International Orders Must Be Consolidated Before Shipping: Custom-made items such as Floor Mats and Car Covers will need to be made and shipped to our New Hampshire warehouse. You order will then be shipped from our New Hampshire warehouse and we will email you the tracking/customs declaration number when it ships.
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Tracking International Orders: This USPS number is actually a customs declaration number and unfortunately not a minute by minute tracking number like FedEx and UPS.
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Trouble Completing Order Form: When completing your address information, it is important to fill-in all the "Bold" fields. This may require you to enter your city information in both the "City:" and the "Other State/Province:" fields. If you continue to have trouble, please use our contact queue and include your complete address, phone number and email. We will create an account for you and email you the login information so you can complete your order online. You can also fax orders to our fax number 302-397-2929.
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Risk of loss & Refused Shipments: All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the Purchaser upon our delivery to the package carrier. Shipping, handling and brokerage charges on refused shipments are the responsibility of the purchaser.
Parts Terms and Conditions
Parts Warranty
Most parts from State of Nine come with a one year warranty from the date of purchase, excluding wear and tear items. Certain products may have an extended warranty provided by the manufacturer. Please refer to the documentation that came with your product for additional details. Warranty claims for air-conditioning related items must include a copy of repair order that shows that the item was installed by a qualified A/C technician. A/C compressor warranty claims must also include a receipt for a new receiver drier. Warranty claims are honored on an exhange basis only. State of Nine is not liable for any incidental expenses resulting from a defective item. If your part fails within one year of the date of purchase please follow our standard RMA procedure for the return of the part. We process your return on behalf of the manufacturer and forward the part directly to the manufacturer for final approval. Installation by a Certified Automotive Technician can help to decrease the likelihood of common installation errors. On occasion, we may that the original repair order or other documentation pertaining to the repair or instalation be sent to us, as required by the manufacturer, in order to process the claim.
Parts Returns
All return items require a Return Merchandise Authorization Number (RMA#). Shipments received without a valid RMA# clearly posted on the outside of the box will be charged a 15% restocking fee. State of Nine is not responsible for items returned without proper return information (customer's name, address and RMA#) on and in the packaging. To obtain an RMA# Contact Us.
Parts Restocking Fee
There is a 15% restocking fee on all returns. No returns after 30 days. No returns on special order parts or shop manuals, repair manuals, and quick reference manuals. Any returns from orders that qualified for free shipping that are returned where the total value of the return is more than 50% of the total original sale will have the appropriate shipping cost deducted from the return credit. For example, if your original sale total was $100, and you return $55 of those parts, the original cost to ship those parts to you will be deducted from the credit. Assuming it cost $10 to ship the parts, you would get a credit of $45. The refund on any return from an order that qualified for flat rate shipping may be subject to a deduction from the refunded amount equivelent to the difference in cost between flat rate and actual shipping cost incurred by State of Nine. For Example, if the flat rate shipping paid at the time of purchase was $10 and the actual cost incurred by State of Nine to ship the order was $15, $5 would be deducted from the refund after the applicable restocking fee was deducted.
Parts Credits & Conditions
State of Nine will endeavor to issue all credits within 30 days of receipt of return. All refunds are applied in the same manner you paid. You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to appear on an account once issued. All items must be in new resellable condition. We cannot accept returns on items which are not sealed in the original packaging or that have been in any way used, installed, disassembled or otherwise altered.
Parts Exchanges & Replacements
All products must be returned and reordered. If your part is found to be defective by the manufacturer you will receive refund less any shipping charges incurred by State of Nine. All replacement items must be re-purchased.
Parts Core Exchange
Certain automotive parts are sold with an additional core deposit charge. This deposit which will be held until we are in receipt of the original part removed from your vehicle for which the new or reconditioned part was a replacement and the core has been determined to be in rebuildable condition. Cores must be returned within 45 days of the original purchase date. Shipping costs for cored returns are the responsibility of the customer. Please email us at Contact Us to obtain an RMA# (return merchandise authorization number) prior to shipping the core. State of Nine is not responsible for cores returned without proper return information (customer's name, address and RMA#) on and in the packaging.
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